T&CS

Terms & Conditions:

Transactions made on this site are between the customer "you" and Wick It Candle Co.

  • Orders will be processed within 48 hours
  • Collection is available from our home studio in Wellington Point Qld once order has been picked.
  • All images on this site are not to be copied without the permission of the owner.
  • Australia Post will be used to transport your purchases. Wick It Candle Co. hold no responsibility for damaged, lost or stolen items. Australia Post has up to $100 compensation available with more information at https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation
  • Product descriptions are provided as accurate as possible.
  • If a product is oversold, we will notify you when stock will be available.
  • Limited edition range is strictly limited stock and not replaced stock when exhausted.
  • We reserve the right to not refill used vessels if deemed unsafe.

Return & Refund Policy:

We want every item you purchase from Wick It Candle Co to be amazing and abide by Australian Consumer Law nationally.

1. If your product is faulty please email wickit_candleco@outlook.com with photos and description.
The below options are available:
  • Full replacement offered, including postage
  • Full refund (allow 7 days to clear in your bank account)
2. We thoroughly test our products before sale, on occasions we simply can't forecast quality issues. Please allow us to rectify the problem first as your custom is extremely important to us.